I. Service Objectives

The primary objective of our pre-sales service is to communicate effectively with clients, ensuring they fully understand our products. Through systematic analysis of customer requirements, we assist clients in making informed purchasing decisions. This ensures our products maximize user satisfaction while delivering optimal comprehensive economic returns on the client's investment.

II. Product Consultation

We thoroughly understand our clients' needs and operating environments to help them familiarize themselves with our offerings. This includes product categories, specifications and models, performance metrics, applicable environments, and supporting accessories. We assist clients in selecting the optimal matching solutions, including product type, performance, and parameters.

III. Technical Consultation

We provide comprehensive technical support, covering technical parameters, product performance, service life, and product compatibility.

After-Sales Service Commitment
  1. Under normal storage, transportation, maintenance, and operating conditions, if a product cannot be used normally due to manufacturing quality defects, we provide a "Three Guarantees" service (repair, replacement, and return).
  2. Upon receiving quality feedback, we will propose a handling plan within 24 hours and implement it upon the client's approval.
  3. We provide necessary technical documentation and product certificates of compliance for all factory-released products.
  4. Based on client requirements or agreements, we promptly provide spare parts, as well as installation, commissioning, and maintenance services. We also offer technical training for relevant client personnel.
  5. For large-scale engineering projects, we will organize production, testing, and inspection strictly according to the bidding document requirements, and cooperate with the client during on-site acceptance.
  6. We strictly adhere to the ISO 9001 standard for the procurement of raw materials and components, as well as for product manufacturing, quality control, and inspection.
After-Sales Service Instructions

If clients experience any malfunction during product use, they can immediately contact the After-Sales Service Department of our Marketing Center. Please provide detailed information regarding the product model, specifications, operating environment, fault description, purchase date, and specific service requirements.
If the issue cannot be resolved based on the initial handling suggestions provided by the Service Center, we will then decide whether to dispatch an engineer or arrange alternative solutions.